Simple, per-user service packages
Choose the level of cloud support and security that fits your business, and scale up as you grow.
Cloud Essentials
Reliable day-to-day support for businesses getting started with Microsoft 365.
- Microsoft 365 administration
- User account management
- Basic cloud support
- Email and Teams support
- Monthly environment review
Cloud Secure
Managed devices and stronger security for businesses that want peace of mind.
- Everything in Cloud Essentials
- Intune device management
- Conditional Access configuration
- MFA and security monitoring
- Device compliance management
- Priority remote support
Cloud Complete
Our most complete service for businesses that want advanced protection and support.
- Everything in Cloud Secure
- Advanced endpoint management
- Microsoft Defender management
- Security and compliance reviews
- Backup monitoring (where separately configured)
- Enhanced IT support
Compare packages
| Included | Cloud Essentials | Cloud Secure | Cloud Complete |
|---|---|---|---|
| Microsoft 365 administration | |||
| User account management | |||
| Email and Teams support | |||
| Monthly environment review | |||
| Intune device management | – | ||
| Conditional Access configuration | – | ||
| MFA and security monitoring | – | ||
| Device compliance management | – | ||
| Priority remote support | – | ||
| Advanced endpoint management | – | – | |
| Microsoft Defender management | – | – | |
| Security and compliance reviews | – | – | |
| Backup monitoring (where separately configured) | – | – | |
| Enhanced IT support | – | – |
Frequently asked questions
How is pricing calculated?
Packages are priced per user, per month. The final price depends on the number of users, devices, support hours and the complexity of your environment. Contact us for a tailored quote.
Is Microsoft licensing included?
No. Microsoft licensing, third-party backup, hardware and out-of-scope projects are charged separately. We can review your licensing to make sure you are not overpaying.
What response times can I expect?
Response targets and fair-use limits are agreed up front and set out clearly in your service agreement.
Can I change package later?
Yes. You can move between packages as your business grows or your needs change.
Do you offer one-off projects?
Yes. Alongside monthly packages we deliver fixed-scope projects such as Microsoft 365 migrations, Intune rollouts and bespoke IT solutions.
Not sure which package is right?
Tell us about your business and we will recommend the right level of support, with a clear quote.